Backend Software Engineer (Evals)
About the Team The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive i
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Backend Software Engineer (Evals) at OpenAI in San Francisco. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. About the Team The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive i
Day-to-day expectations
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- Design eval pipelines that are reliable, reproducible, and extendable
- Build the infrastructure for continuous eval monitoring frameworks (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation
- Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems
- Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows.
- Collaborate closely with data, research, and engineering teams to integrate OpenAI models into high-leverage workflows
- Own the full development lifecycle of new backend systems and internal platform capabilities
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